At Florist Earlsfield, we take pride in delivering only the freshest, most beautiful flowers to households and businesses in our local community. Your satisfaction is our top priority, and we stand by our Fresh Flowers Guarantee. Every bouquet and arrangement is carefully prepared to ensure maximum freshness upon arrival at your door in Earlsfield and the surrounding area.
We handle every order with the utmost care, using trusted couriers and expert packaging. However, if your flowers arrive damaged, wilted, or not in optimal condition, please let us know as soon as possible. To help us serve you better, we ask that you contact us within 24 hours of delivery with a clear description and, if possible, a photograph showing the issue. Timely communication helps us resolve any problems efficiently.
We guarantee that all our flowers are fresh and should look their best for a minimum of 5 days from the date of delivery, provided they receive appropriate care (regular water changes, trimming, and away from heat sources). Our team carefully selects each stem and monitors our stock closely, so you receive flowers at their peak. Should your flowers not meet our freshness standard within this window, please let us know so we can make it right.
Your happiness is at the heart of our service. If your flowers have arrived damaged, wilted, or have failed to last within our freshness guarantee period, you are entitled to a full refund or a replacement bouquet—whichever you prefer. We will work quickly to process your request and can often arrange a replacement delivery on the very next available date. Our goal is to restore your trust and bring the brightness of fresh blooms back into your home or business as soon as possible.
We understand that sometimes things may not go as planned, and we want to hear from you so we can improve our service. Should you wish to make a complaint regarding your order, our processes, or your experience with Florist Earlsfield, please reach out to us through our website contact form or visit our shop in person. Provide as much relevant information as possible, including your order number, delivery date, and specific details about your concern. Our team will acknowledge your complaint promptly and aim to resolve most issues within 48 hours. For more complex cases, we may request additional details to ensure a fair outcome.
Florist Earlsfield has established a reputation as a trusted, reliable, and caring florist serving Earlsfield and nearby areas. We cater to both household and commercial customers, always striving to exceed expectations with our commitment to quality, service, and the freshest flowers available. Thank you for choosing us for your floral needs and for trusting us to deliver a smile with every bloom.
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