Name: NATURAL POETRY
Brand: Florist Earlsfield
Price: 60.00 GBP
Availability: InStock

Florist Earlsfield Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Earlsfield. These Terms & Conditions ('Terms') set out the basis on which you may use our website to place orders for online flower delivery services in Earlsfield and the surrounding areas. Please read these Terms carefully. By placing an order with us, you agree to be bound by these Terms. If you do not agree to these Terms, you should not place an order or use our website.

Service Availability

Florist Earlsfield provides flower delivery services to customers located within Earlsfield and some surrounding areas. Please check our delivery section or contact our team to confirm if we can deliver to your specified address before placing an order. These Terms apply to all orders placed for delivery to addresses within our service area.

Order Process

To ensure a smooth experience for all customers looking for online flower delivery in Earlsfield, please follow the process below when placing your order:

Selection: Browse through our online catalogue and select the flowers or arrangements you wish to purchase.
Add to Basket: Add your chosen products to your basket. You may review your basket at any time before proceeding to checkout.
Checkout: Complete all required details accurately, including the delivery address and recipient’s contact information. Ensure all information is correct, as we cannot be held responsible for non-delivery due to inaccurate details.
Order Confirmation: After submitting your order, you will receive an order confirmation on-screen and via email. This confirmation signifies our acceptance of your order and the formation of a binding contract between you and Florist Earlsfield. If you do not receive confirmation, please check your junk folder or contact us promptly.
Order Amendments: Once your order is placed, amendments may not be possible; however, we will always attempt to accommodate reasonable changes when operationally feasible. Please reach out as quickly as possible if you require changes.

Product Availability & Substitution Policy

All flowers and arrangements are subject to availability. While we strive to meet your exact order, some flowers may be out of stock due to seasonal variations or supply issues. If an ordered flower is unavailable, we reserve the right to substitute it with a flower of equal or greater value and similar style and colour. We will aim to inform you of substantial substitutions where practical.

Pricing & Payments

All prices displayed on our website are inclusive of any applicable VAT, unless otherwise stated. Delivery charges are provided at checkout and are based on the delivery location and timing.

We accept payment via standard secure online methods, such as major credit and debit cards. Your payment will be processed at the time of order placement. By submitting your payment details, you confirm that you are authorised to use the card and that sufficient funds are available to cover your order.

Should we be unable to process payment from your card or payment method for any reason, we reserve the right to cancel your order and notify you accordingly.

Delivery

We deliver flowers throughout Earlsfield and selected nearby localities. Delivery dates and times should be selected at checkout, but cannot always be guaranteed. While we aim to deliver all orders promptly according to the schedule, circumstances outside our control (such as traffic conditions, weather, or operational delays) may affect delivery times.

If the recipient is not available at the time of delivery, flowers may be left in a safe location, with a neighbour, or returned to our shop as per our policy. We will endeavour to inform the recipient when and where delivery has been made.

It is your responsibility to provide a complete, correct delivery address and contact details. Florist Earlsfield cannot be held liable for late or failed deliveries resulting from incomplete or incorrect information.

Cancellations & Amendments

If you wish to cancel or amend your order, you must contact us as soon as possible after placing your order. Cancellations and changes can only be accepted prior to the preparation or dispatch of your order. Please be aware that bespoke, personalised, or made-to-order items may not be eligible for cancellation or amendment once production has commenced.

Where eligible, refunds for cancelled orders will be processed promptly via the original payment method. Refund processing times may vary depending on your bank or payment provider.

Florist Earlsfield reserves the right to cancel your order at any time. In the event of a cancellation from our side (e.g., due to stock unavailability or unforeseen circumstances), you will be notified promptly, and a full refund issued.

Returns & Refunds

Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. However, if you are not satisfied with the quality of your order or believe it has been delivered in an unsatisfactory condition, you must notify us within 24 hours of receipt. Please provide photographic evidence to support your claim. Should your complaint be upheld, we may offer a partial or full refund or a replacement arrangement, at our discretion.

Refunds, where applicable, will be processed within a reasonable timeframe, typically within 5 to 10 business days, however, processing times may be affected by your payment provider.

Personal Data & Privacy

We are committed to handling your personal information with care. All personal data collected during the order and delivery process will be processed in accordance with our Privacy Policy and relevant data protection legislation. Information will only be used to process orders, improve our services, and comply with legal obligations.

Liability

Florist Earlsfield will use reasonable care and skill in fulfilling your order. However, we accept no liability for:

Events or circumstances outside our reasonable control (including but not limited to natural disasters, transport delays, severe weather, or supply chain issues).
Minor variations between products delivered and images shown on our website (as flowers are a natural product, variations in colour, shape, and size should be expected).
Non-delivery or late delivery due to incorrect or incomplete details provided by you.
Damage to flowers once delivered, such as wilting through improper handling, delay in unpacking, or lack of water.

Our total liability to you in respect of any loss or damage arising in connection with your order shall be limited to the total price paid for the affected product(s).

Intellectual Property

All content on the Florist Earlsfield website, including text, imagery, logos, and designs, are our intellectual property. You must not reproduce, distribute, or use any content from our website without our prior written consent.

Changes to These Terms

Florist Earlsfield reserves the right to amend these Terms & Conditions from time to time. Please review these Terms before placing each order to ensure you are aware of any changes. Your continued use of our website and services following any modifications indicates your acceptance of the updated Terms.

Severance & Waiver

If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be deemed deleted but such deletion will not affect the validity and enforceability of the remaining provisions. No failure or delay by Florist Earlsfield to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy.

Governing Law

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. By using our services, you consent to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes arising from or relating to these Terms or the provision of our services.

Entire Agreement

These Terms & Conditions, together with any documents referred to within them, constitute the entire agreement between Florist Earlsfield and the customer in relation to online flower delivery services in Earlsfield and surrounding areas. No other statement, representation, or information (whether oral or written) shall form part of these Terms unless specifically agreed in writing by Florist Earlsfield.

Contacting Us

If you have any queries or concerns regarding these Terms & Conditions, your order, or our services, please refer to the contact details available on our website or contact us during our business hours.

Applicability of These Terms

These Terms & Conditions apply to all customers placing orders for online flower delivery with Florist Earlsfield across Earlsfield and the surrounding areas. We thank you for choosing Florist Earlsfield and commit to providing a reliable, professional service at all times.